Global Broker Regulation Inquiry App
WikiFX
Amount resolved within one month(USD)
$614,470
Number of People Resolved
15328
I was trading XAUUSD
I was trading XAUUSD as usual, and in the middle of the day, Roboforex suddenly closed the Gold markets. Now I’m stuck in a trade that I can’t control anymore, and I have no idea how long this will last. Has anyone experienced similar behavior in the past and had any luck with support on these issues? For now, I’m hoping it’s just a technical difficulty and that they will compensate for any losses if they occur, but I’m not sure.
Broker
RoboMarkets
Exposure Type
Others
Germany
09-09
Germany
09-09
this broker is a scam,
this broker is a scam, I traded on it and loss all my trades in split seconds, they are monopolizing the market in their favour
Broker
Metadoro
Exposure Type
Scam
United Kingdom
09-09
United Kingdom
09-09
I had a very bad experience
I had a very bad experience with Markets4You. This broker is a scam. They deducted $409 from my MT5 account without any valid reason. When I tried to withdraw the funds, they simply refused to process the withdrawal.
Their customer support is unresponsive, and they do not honor their promises
Broker
Markets4you
Exposure Type
Scam
Belgium
09-09
Belgium
09-09
I NO LONGER RECOMMEND THIS BROKER!!!
These guys were very good before but now they have many problems with deposits, I made a deposit since Thursday, today is Monday still they tell me same response from their copy and paste message of the department of finance is working on it but till now, nothing is credited and I have no hope for it.
I NO LONGER RECOMMEND THIS BROKER!!! VERY DISAPPOINTED!!
Broker
JustMarkets
Exposure Type
Others
United States
09-09
United States
09-09
Signed up for a reduced
Signed up for a reduced price trial for three months and forgot to cancel. They charged me almost $100 for another three months subscription with zero communication until afterwards, and refuse to give me a refund. The App itself might be ok, but customer Not a good experience! The overall process with pay is not great and cannot be equally.
Broker
HEADWAY
Exposure Type
Others
Saudi Arabia
09-08
Saudi Arabia
09-08
Unable to withdraw funds, it has been a long time and I don't know if it has been withdrawn
My withdrawal says it’s “processed” but it’s still appearing under “Pending Transfers”
Is it processed or is it still in progress? Not sure if this is a glitch or the messaging is unclear
Broker
RoboForex
Exposure Type
Unable to Withdraw
United States
09-08
United States
09-08
I've been plagued by
I've been plagued by both slippage and margin calls, sinking into despair. Slippage haunts every trade like a ghost. In one GBP/JPY trade, the market was stable, but my order slipped by over 30 pips.
Broker
HEADWAY
Exposure Type
Others
Saudi Arabia
09-08
Saudi Arabia
09-08
After earning a profit
After earning a profit today, they withdrew all my funds, including my initial capital. They falsely claimed I had five accounts, which is untrue. I spent over three hours communicating with them.
Broker
HEADWAY
Exposure Type
Scam
Saudi Arabia
09-08
Saudi Arabia
09-08
Why can't I withdraw
Why can't I withdraw my money?
Broker
Skyriss
Exposure Type
Unable to Withdraw
United States
09-08
United States
09-08
I wish they resolve the
I wish they resolve the issue, but they refused to refund my money. They stated my account was in the negative, which is false, and proceeded to drain my account to zero. I feel deeply upset by this. The representatives were rude, unhelpful.
Broker
HEADWAY
Exposure Type
Others
Saudi Arabia
09-08
Saudi Arabia
09-08
They're making an excuse
They're making an excuse to steal my funds saying My account has crossing with Samantha gross using their bot which is not accurate because I don't even know that person And I don't know what he has to do with my funds missing on my trading account
Broker
HEADWAY
Exposure Type
Others
Saudi Arabia
09-08
Saudi Arabia
09-08
Why can't I withdraw
Why can't I withdraw my money? It is saying that I can't withdraw my money due to "History Activity in Your Account" which isnt helpful. It says all my money is available to withdraw but my account is blocked from withdrawal but I can obviously deposit money just fine. How do I fix this? because it is unfair been trading for a while
Broker
NPBFX
Exposure Type
Unable to Withdraw
United States
09-08
United States
09-08
As an Indian, my experience
As an Indian, my experience with Hantec Markets was disastrous. The platform is full of disgusting scams designed to exploit investors. What drove me crazy last year was the frequent and outrageous slippage. I placed a long order for EUR/USD at 1.0820. The market was volatile at the time, but the actual transaction price jumped to 1.0863, a slippage of 43 points! You should know that the slippage of similar market conditions on compliant Vietnamese platforms usually does not exceed 10 points. What's worse is that on the day of the Federal Reserve's interest rate decision this month, I set a stop-loss order for USD/CAD at 1.3650, but the actual stop-loss order was executed at 1.3715, a slippage of 65 points, which directly caused me to lose $2,800 in one order. I submitted a withdrawal application for $2,000 and waited for a full 10 days. All Indian investors are advised to stay away from such a black platform that relies on slippage to cheat money and maliciously withdraws money.
Broker
HANTEC MARKETS
Exposure Type
Severe Slippage
India
09-08
India
09-08
The Markets4you platform
The Markets4you platform feels like a scam. In a 24-year trade on the British pound against the Japanese yen, I set a stop-loss at 150.00. However, when the market fluctuated, the actual stop-loss price was 149.50, a 50-point slippage, which directly led to a significant loss on that trade. I counted 60 trades I made on the platform over the past month and a half last year, and 40 of them experienced varying degrees of slippage. Slippage exceeding 30 points accounted for 66.7%. The platform also frequently restricts investors' trading operations during periods of extreme market volatility, preventing them from closing positions or placing orders in a timely manner. This has caused me to miss out on numerous stop-loss and profit opportunities. I urge everyone to be vigilant and resolutely resist this platform, which is full of deception and lacks integrity.
Broker
Markets4you
Exposure Type
Severe Slippage
Malaysia
09-08
Malaysia
09-08
The Levels platform suffers
The Levels platform suffers from severe slippage. During a relatively stable gold market, where I frequently trade, I placed a buy order at $1,850 per ounce. Normally, slippage should be around $3-5. However, on Levels, the actual transaction price reached $1,858 per ounce, a staggering $8 in slippage. I carefully reviewed my gold trading history on the platform over the past two months. Of my 80 trades, 50, or 62.5%, experienced abnormal slippage (slippage exceeding $6). Furthermore, the platform's spreads are extremely unreasonable. While other reputable platforms typically offer spreads of $2-3 on gold trading, Levels' spreads frequently hover between $5-8, significantly increasing my trading costs. Beyond trading issues, the platform's customer service is also abysmal. Their customer service was extremely perfunctory, offering no substantive solutions to my issues. This platform has absolutely no regard for investors' interests and is a thoroughly deceptive platform.
Broker
Levels
Exposure Type
Severe Slippage
Vietnam
09-08
Vietnam
09-08
My trading experience
My trading experience with Hantec Markets was a nightmare. The slippage was outrageous. In last year's EUR/USD trade, I placed a buy order at 1.1050. Normally, even if the market fluctuates slightly, the slippage should not exceed 0.0010. But when the transaction was actually completed, the price jumped to 1.1085, with a slippage of 35 points. According to my statistics, out of 50 transactions last year, more than 30 had abnormal slippage, and the slippage rate exceeded 20 points in 60%. This resulted in more than half of my expected profitable transactions turning into losses due to slippage. This is not an isolated case. Such a platform with frequent slippage and malicious obstruction of investors' withdrawals is really disappointing. Don't choose it.
Broker
HANTEC MARKETS
Exposure Type
Severe Slippage
Vietnam
09-08
Vietnam
09-08
Unable to withdraw more
Unable to withdraw more than what I've deposited. Over the years my investment has grown a decent bit, however, recently I've wanted to take some money out to fill up my lifetime ISA before the end of the tax year.
I sold some stocks and tried to withdraw but discovered I can't withdraw above what I've invested?
Asked the AI bot and it confirmed this.
Is this true for anyone else?
If this is true this seems really concerning which I have already taken some months trading already
Broker
PURPLE TRADING
Exposure Type
Unable to Withdraw
United States
09-08
United States
09-08
Trade245 is rejecting
Trade245 is rejecting all of my withdrawal requests. My current balance is 15.102 usd and I've trying to withdraw my funds but keep rejecting all the requests claiming lack of trading activity which is not true at all since I have traded 11 lots in less than a week, and they keep pushing me to trade more lots to be able to withdraw my money. They behave like a scam broker because they have no right to retain a customer funds. Now I have asked them to terminate my account and return all my funds to the credit card used to deposit but they don't respond. I think everyone should be aware of this broker.
Broker
trade245
Exposure Type
Unable to Withdraw
Nepal
09-07
Nepal
09-07
In November 2022, I made
In November 2022, I made a stock trade on this platform. After closing the position, I had 60,000 yuan in principal remaining in my account. I took a screenshot and saved the balance. This year, I wanted to withdraw the money for my child's tuition, but when I logged into my account, I saw only 20,000 yuan! I contacted customer service, and they said, "The system has retrieved data from 2022 to date and shows that you've withdrawn 40,000 yuan, so your balance is fine." I confronted them with a screenshot of my 2022 balance and my bank statements, but the customer service staff insisted, "You photoshopped the screenshot, and the platform's data is correct." They even threatened, "If you continue to complain, I'll freeze the remaining 20,000 yuan under the 'malicious questioning of data' label."
Broker
t4trade
Exposure Type
Unable to Withdraw
Vietnam
09-07
Vietnam
09-07
whats wrong, why cant
whats wrong, why cant i withdraw? and I got the account for long because am always trading with it
Broker
NPBFX
Exposure Type
Unable to Withdraw
United States
09-07
United States
09-07
Exposure
Unable to Withdraw
Severe Slippage
Scam
Others
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Amount resolved within one month(USD)
$614,470
Number of People Resolved
15328
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