2022년 11월, 저는 이 플랫폼에서 주식 거래를 했습니다. 포지션을 청산한 후 계좌에는 60,000위안의 원금이 남아 있었고, 저는 잔액 스크린샷을 저장해 두었습니다. 올해 아이 학비를 위해 돈을 인출하려고 계좌에 로그인했는데, 20,000위안만 남아 있는 것을 발견했습니다! 고객센터에 문의하자 그들은 "시스템이 2022년부터 현재까지의 데이터를 조회한 결과 귀하가 40,000위안을 인출한 것으로 나타나 잔액은 정상입니다"라고 말했습니다. 저는 2022년 잔액 스크린샷과 은행 거래 내역을 제시하며 반박했지만, 고객센터 직원은 "스크린샷을 포토샵으로 조작했으며 플랫폼 데이터가 정확하다"고 주장했습니다. 심지어 그들은 "계속 불만을 제기하면 '데이터 악의적 질의' 라벨로 남은 20,000위안을 동결하겠다"고 협박하기까지 했습니다.
원문
In November 2022, I made a stock trade on this platform. After closing the position, I had 60,000 yuan in principal remaining in my account. I took a screenshot and saved the balance. This year, I wanted to withdraw the money for my child's tuition, but when I logged into my account, I saw only 20,000 yuan! I contacted customer service, and they said, "The system has retrieved data from 2022 to date and shows that you've withdrawn 40,000 yuan, so your balance is fine." I confronted them with a screenshot of my 2022 balance and my bank statements, but the customer service staff insisted, "You photoshopped the screenshot, and the platform's data is correct." They even threatened, "If you continue to complain, I'll freeze the remaining 20,000 yuan under the 'malicious questioning of data' label."
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원문
In November 2022, I made a stock trade on this platform. After closing the position, I had 60,000 yuan in principal remaining in my account. I took a screenshot and saved the balance. This year, I wanted to withdraw the money for my child's tuition, but when I logged into my account, I saw only 20,000 yuan! I contacted customer service, and they said, "The system has retrieved data from 2022 to date and shows that you've withdrawn 40,000 yuan, so your balance is fine." I confronted them with a screenshot of my 2022 balance and my bank statements, but the customer service staff insisted, "You photoshopped the screenshot, and the platform's data is correct." They even threatened, "If you continue to complain, I'll freeze the remaining 20,000 yuan under the 'malicious questioning of data' label."
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