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Resolved
该平台在2025年10月16日晚卡盘,导致本人空单无法平仓
Object
Exness Exness
Issue

Others

Requirement

compensation

Amount

$600(USD)

Time

23day2hour

Mediation Progress
Solved after user's confirmation
JIANGHUHANGLUREN

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JIANGHUHANGLUREN
本人账户是美分账户165066916,2025年10月16日晚遇到平台卡盘无法交易无法平仓,手里的0.19的空单无法平仓,挂的黄金4275的0.19反向保护突破多单也无法成交!等到恢复时!价格已经上涨到一定高位,造成至少600美金损失!我是保守估计,也没算前面黄金426几时不能平仓的损失,单单算4275挂的突破单没有成交保护造成的损失,已经很大仁大义了!想着在平台长期发展呢!本人还做了录屏

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