Dear Valued Client, Hello! We have received your feedback and request. After verification with the relevant department, your trading account opened with RockGlobal was placed on the risk management list due to involvement in disputed operations. Subsequently, we engaged in multiple communications with you and reached an agreement on "allowing free deposits, withdrawals, and trading operations after deducting the disputed funds." Based on this understanding, we sent you the relevant letter and agreement, which you have signed and returned. You also confirmed that you have no objections to this resolution and will not file further complaints regarding this matter. Therefore, we believe you have a thorough understanding of the entire handling process and outcome. We sincerely appreciate your choice of RockGlobal as your trading platform and have always maintained cooperation with you in good faith. However, any violation of rules may impact the legitimate rights and interests of the platform and other users. We are committed to maintaining a fair and transparent trading environment and look forward to working with you to uphold a positive trading Order. Thank you once again! RockGlobal

本人就账户2012946资金被扣事宜，希望与RockGlobal平台进行友好协商，解决争议。 1. 交易合规性：自2025年5月开户以来，本人一直遵循代理指引，采用“同时买入涨跌”的策略。贵平台规则明确“允许锁仓”，且在此后长达四个月内，均认可该操作，出入金正常。 2. 问题出现时机：争议发生于代理带单连续亏损、需启动“亏包赔”之后。平台此时突然将本人持续四月的操作定义为“刷单”并扣款，令人难以理解。 3. 当前状况：经沟通，平台已退还本金2565美金，但仍扣留2374.39美金。 我们认为，基于“平台长期默许”这一事实，事后追责的做法有失公允。 我们希望RockGlobal平台能够重新审视此事，基于公平原则，退还所扣的2374.39美金，圆满解决此事。 四、 最后说明 我们珍视与平台的良好关系，首选通过友好协商解决。若此路不通，为维护自身合法权益，我们将不得不采取包括向国内外金融监管机构投诉及向公安机关报案在内的一切必要法律手段。我们希望不必如此。