I cannot log in to my accouont, making it impossible to request a withdrawal.

The problem is that I cannot log in to my account due to a persistant login error.

Dear Client, first and foremost, we would like to extend our sincere gratitude for choosing XM and for your continued support. Regarding your complaint for account 63996504, we have promptly conducted a review and verification. After careful communication and coordination with the relevant departments, we regret to inform you that it is indeed not possible to alter the decision concerning your account issue. We kindly request that you adhere to the important notice email sent on September 11, 2025, as the definitive reference. Additionally, please log in to the Member Area and submit your withdrawal request using the UnionPay method. Once again, we sincerely thank you for your understanding and support. Best regards, XM

The email indicated that my trading pattern violated the bonus reward program and stated that my account would be closed. I did not even use the bonus provided by the platform. Additionally, the email mentioned that I would no longer be allowed to register an account on the platform in the future. If, for any reason, I manage to open a trading account with the company or its affiliated companies, regardless of whether there is evidence of violations of the company's terms and conditions, any profits generated will be revoked, and my deposited funds will be refunded through the original deposit channel. The email did not explicitly state that I would be prohibited from withdrawing the proceeds from this transaction. However, the platform directly closed my account and prevented me from making withdrawals. I request an investigation into this matter.

I can't log in to my accouont. Could you please explain why I am unable to access it, especially since it was in a profitable state.

我用xm平台进行交易，盈利后出金不让出，还把我账户直接关闭，登录后台都登录不上，说是我利用他们的赠金套利。我都不明白是什么意思，我账户里明明都没有用到他给的赠金，赠金还在，就是赚的钱不让出金。问平台平台说请以邮件内容为准，邮件也没有告诉我怎么才能提现。这种亏钱时不说什么，只要盈利了就不让出金，这跟黑平台有啥区别，望核查