入金未到账-FXTM-Rights Protection Center-WikiFX

Global Broker Regulation Inquiry App

WikiFX

Resolved

入金未到账

Object

FXTM

Issue

Others

Requirement

compensation

Amount

$500(USD)

Time

5day4hour

Mediation Progress

Hong Kong 09-15

Solved after user's confirmation

PENGCHENGMOLIJINGSHENGXIANGBAN

Sensitive information

This content involves sensitive information, so it's hidden by WikiFX

Hong Kong 09-11

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 09-11

Verified

WikiFX Mediation Center

Verified

Hong Kong 09-10

Start Mediation

PENGCHENGMOLIJINGSHENGXIANGBAN

9月1日上午申请入金500美金，提交入金申请后，支付系统提示无法匹配订单，请求重新提交，造成多次入金申请记录，直到匹配上订单，按订单信息在规定时间内转账，结果一直未到账，联系客服，客服告知已将问题反馈给支付商，但支付商没有回复，让耐心等待，都10多天了，一直是这样的回复，说实话使用该券商5年多了，第一次遇到这种情况，希望平台尽快解决。

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Regulated