The platform agreed to the refund, but the transfer has not been processed yet. They keep delaying the payment.

The platform says they won't compensate for this situation? They don't compensate for anything processed through Ex platform?

I have contacted customer service. However, they did not solve the issue and rejected my compensation request, claiming that it is not their responsibility.

Dear customer, thank you for your inquiry, you can contact our 24-hour customer support on the platfrom regarding your specific situation. Alternatively, you may send an email from your registered email to our official customer support at support@exness.com (please make sure the email address is correct). If you have already been in communication with us, please continue to reply to the existing email thread or consult our official 24-hour online customer service. Thank you.

以前都正常好用，以前也有过入金失败，三天就退回来了，这次等了快半个月了