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WikiFX
Resolved
投诉Exness平台滑点严重
Object
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$61(USD)
Time
32day23hour
Mediation Progress
Hong Kong 10-17
Resolved
KAIWEN
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong 09-15
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 09-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 09-14
Start Mediation
KAIWEN
9月11号,我在账户12309985下达了挂单#432726834,指定价格为23926。然而,在9月11号12:30 GMT+0(北京时间20:30 GMT+8),因美国CPI YY、NSA发布这一重大财经新闻,市场价格剧烈波动,我的挂单被激活。按照正常情况,挂单达到指定价格会进入执行队列,但由于大量挂单同时激活,执行出现延迟。更关键的是,指定价格(23926)与执行时市价(23864.39)的差额远超交易品种无滑点范围(仅17.64点),最终按市价执行,缺口达到616.1点,这与我预期的交易情况偏差极大,造成了不必要的损失。
滑点问题严重影响了我的交易结果,希望Exness平台能重视此问题,给我一个合理的赔偿方案。
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