Severe slippage for more than a week to apply for customer service without subsidy-ZFX-Rights Protection Center-WikiFX

Global Broker Regulation Inquiry App

WikiFX

Resolved

Severe slippage for more than a week to apply for customer service without subsidy

Object

ZFX

Issue

Severe Slippage

Requirement

compensation

Amount

$50(USD)

Time

1064day20hour

Mediation Progress

Hong Kong 10-21

Solved after user's confirmation

YIJIN꧁MU£YI$WEI￥RI€YUE꧂RONGSHU

Sensitive information

This content involves sensitive information, so it's hidden by WikiFX

Sensitive information

This content involves sensitive information, so it's hidden by WikiFX

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This content involves sensitive information, so it's hidden by WikiFX

Seychelles 2022-11-23

ZFX

Upon checking, the slippage was within the normal range, and the withdrawal was processed per standard procedure.

Hong Kong 2022-11-22

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2022-11-22

Verified

WikiFX Mediation Center

Verified

Hong Kong 2022-11-21

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YIJIN꧁MU£YI$WEI￥RI€YUE꧂RONGSHU

Hello, please give me time to apply for slippage loss of funds there was a problem with the system at 1715 and it slipped to 1721 to stop the loss and take profit. before the order was placed at 1706, there was no such situation. I set the stop loss at 1715. why did it automatically close my position at 1721 and devoured my 2 orders with 6 points? funding order number 88864258 88870307 ZFX trading account number 1014237 name yang warming thank you for your service cs@ ZFX .com shanhai customer service email

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