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Resolved
The slippage is over 200 when the market opens everyday
Object 
FXTRADING.com
Issue
Severe Slippage
Requirement
other
Amount
$600(USD)
Time
1744day0hour
Mediation Progress
Hong Kong 01-20
Solved after user's confirmation 
WZQJ JUNJIE
WZQJ JUNJIEHong Kong 2021-04-13
Supplemental Materials 
WZQJ JUNJIE 
WZQJ JUNJIEI’ve noticed that nearly every day, there are severe slippages exceeding 200 pips, even reaching 300 pips during market openings. While take-profit orders fail to execute, stop-loss orders are triggered and swept out. Is this fair to traders?
Supplemental Materials
Hong Kong 2021-04-12
Supplemental Materials WZQJ JUNJIE 
WZQJ JUNJIEIf the opening spreads remain this unstable every day, holding overnight positions is like throwing money into the sea.
Supplemental Materials
Vanuatu 2021-04-12
Reply FXTRADING.com
Due to poor Liquidity and widened spreads at that time, the take-profit level was not reached, resulting in the position not being closed. The client has already been contacted and informed of the situation.
Reply
Hong Kong 2021-04-12
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-04-12
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-04-12
Start Mediation WZQJ JUNJIE
WZQJ JUNJIEThe platform provider’s explanation is: Brother. This chart is a bank quote, and the displayed time is converted to MT4 at around 23:00.
The liquidity was poor at that time,
Look at the price of Ask (BUY), (near SELL orders to see the purchase price)
Therefore, the price of Ask at the time was as low as 1.79441, and Bid (SELL) was as low as 1.79235
Ask didn't touch your price of 1.79264 at the time and didn't appear.
Start Mediation
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