1. Reason for Complaint 1. Trading Instrument and Time - Trading Instrument: GBPNZD - Liquidation Order IDs: 155297165, 155302461 2. Core Dispute Point: Liquidation Price Does Not Match Market Lowest Point - Your platform's market data page clearly shows that the lowest quote for GBPNZDmin on February 17, 2026 was 2.23958 (supported by screenshot evidence). - However, the actual liquidation prices for my two liquidation orders were both 2.23892. This price is lower than the market lowest point displayed by the platform itself, severely inconsistent with the publicly available market data. - Your customer service agent Sue explicitly stated during communication: "The prices on MT4 are only for client-side display; the actual execution of trades, floating loss calculations, and forced liquidation triggers are all based on the platform server's real-time quotes.\" This indicates that the market data displayed on the client side is completely disconnected from the actual execution prices, revealing serious issues of information opacity and operational irregularities. - Your customer service agent Zoe explicitly stated during communication: \"MT4 cannot be used as a reference; you must refer to the actual data in your backend.\" - The actual data - In the absence of large data spikes, the platform always uses poor liquidity as an excuse, with the normal spread of 70 suddenly expanding to 420, which is an incorrect statement. 2. Our Demands Based on the above facts, I formally submit the following demands to your platform: 1. Provide Complete Trading and Quote Evidence - Please provide the complete execution logs for the liquidation orders within 2 working days, including: - The quote source from liquidity providers and the execution timestamp; - The margin rate at the time of liquidation trigger and the execution records of risk control rules; - A written explanation for why the liquidation price (2.23892) is lower than the market lowest point (2.23958); - Clearly explain the source, algorithm, and connection mechanism with the international market for the \"platform server real-time quotes." 2. Compensation for Abnormal Losses - Due to your platform's abnormal quotes causing my unreasonable liquidation, I demand that you: - Refund the loss of 878.80 USD incurred due to the false quotes.