I am a long-time user who registered back in 2019 and have been using the platform ever since without switching, a loyal veteran user. The $2000 withdrawal made on February 2 at 19:59 has still not arrived in my account. I tried contacting customer service but couldn't get through; the queue was too long. It started with just over ten people, then grew to over thirty, and later to over forty people waiting. It's impossible to get connected. Sending emails also gets no reply. The platform has been unresponsive and has not replied to this day. The backend official website of Shanhai Securities shows that the $2000 withdrawal has been approved, but the funds have never arrived. The withdrawal page also has a note stating that once the withdrawal status is confirmed, it usually arrives within 24 hours. Previous withdrawals were always very fast. This time, the funds are迟迟不到账 (severely delayed in arriving), and the platform is also unreachable.