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Withdrawal of $2,000 initiated at 19:59 on February 2, 2026, has not been received.

FX2031720912
Within 1 year
Verified

Exposure

I am a long-time user who registered back in 2019 and have been using the platform ever since without switching, a loyal veteran user. The $2000 withdrawal made on February 2 at 19:59 has still not arrived in my account. I tried contacting customer service but couldn't get through; the queue was too long. It started with just over ten people, then grew to over thirty, and later to over forty people waiting. It's impossible to get connected. Sending emails also gets no reply. The platform has been unresponsive and has not replied to this day. The backend official website of Shanhai Securities shows that the $2000 withdrawal has been approved, but the funds have never arrived. The withdrawal page also has a note stating that once the withdrawal status is confirmed, it usually arrives within 24 hours. Previous withdrawals were always very fast. This time, the funds are迟迟不到账 (severely delayed in arriving), and the platform is also unreachable.

Original

出金2000美元未到账

MT4:85**** 我是从19年开始注册的老用户了 一直用到现在没换过平台 是忠实的老用户 出金2000美元至今还未到账 询问客服现在联系不上 排队人数太多了 本身就十三个人 越来越多到三十多人排队 后来到四十多人 根本联系不上 发邮件也不回复 平台处于失联状态至今都未回复 山海证券后台官网显示2000美元出金审核通过 ,却一直没有到账 出金页面还有提示 当提现状态为已确认后 通常为24小时内到账 之前提现都很快的 这次迟迟不到账 平台也联系不上

Yesterday 10:38

Hong Kong

Unable to Withdraw

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