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Exposure

I opened a buy stop order at price 42870 for US30. It was triggered at 42991, a massive 121 points difference! Even more ridiculous is that my order then TP at 42964.1 This is the first time I've seen such a ridiculous trade execution and I've tried numerous brokers. When I bring this up for them to check, their compliance provided the standard reply of slippage due to high market volatility or news release and won't compensate me.

Reply from official ZFX

Dear HY Trader, Hello! Thank you for your feedback. Due to the limited information provided, we are currently unable to further verify or follow up on your specific issue on public platforms. To protect your privacy and handle this matter more efficiently, please send the relevant evidence materials (such as your name, MT4 account, order number, screenshots of the situation page, etc.) to the official customer service email of ZFX Shanhai Securities using your registered email address or contact our customer service hotline. We will provide assistance for your case.

Original

亲爱的汇友，您好！感谢您的反馈。由于您提供的信息有限，我们暂时无法在公开平台进一步核实或跟进您的具体问题。为了保护您的隐私并更高效地处理此事，请您将相关证据材料（如姓名、MT4账户、订单号、情况页面截图等）使用注册邮箱发送至我们ZFX山海证券的官方客服邮箱或联系客服热线，我们将为您的案件提供协助。

FX4064930872

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