Black platform GMI, give me justice and return my hard-earned money! On the afternoon of November 28th, the exchange experienced a system outage, leading to endlessly widening spreads. Instead of maintaining orderly market conditions, the market maker excessively widened the spreads, causing my entire account to be liquidated. This was my first time trading, and I encountered this disaster. The platform has been utterly negligent. I communicated with my IB, who said they were discussing compensation with the platform, but days have passed with no update. Left with no choice, I must file a complaint to defend my rights. My IB also told me the platform decided to compensate by crediting the deposit amount for account cme1*** to the trading accounts. The so-called "compensation" amounts are shown in the attached image: 85 cents, 82 cents, 89 cents. Is this compensation? It's more insulting than offering nothing—are they treating us like beggars? The credited amount isn't even enough to cover the negative balance caused by the forced liquidation. Isn't this just moving money from one pocket to the other? What's the point? Is this their way of wiping the slate clean? Furthermore, they claim they will only compensate for orders held overnight from the 27th to the 28th. This is absurd! The incident happened at 4:14 PM on the 28th. Using the 27th as a reference is completely unreasonable. It seems you make all the rules, leaving us investors and users with no say at all. GMI, return my hard-earned money! Also, regarding the orders executed during the outage, I requested the transaction reports to verify if they were routed to the exchange, but you failed to provide them. With the network connection down, how could they have been routed? My account was liquidated by your internal system's excessively widened spreads—you wiped it out clean and are now evading responsibility by blaming the CME exchange's "stability." A broker's duty is to maintain a stable trading environment and ensure orders are smoothly routed to the exchange, not to make excuses when problems arise. I implore the relevant authorities to uphold justice for retail investors like us. Return my money, and I'm done trading. The total amount is $1,500 USD.